My stay at Erian Hotel had its highs and lows. While the location was great and staff friendly, some issues soured my experience. I faced problems with the room smell and the check-in process, which left me feeling disappointed. Overall, I might consider staying here again, but only with a few reservations about room selection.
Rooms
6.0
The room was relatively spacious and clean, though I encountered a persistent cigarette odor that negatively affected my stay. The lack of a window made it feel stuffy, and the ventilation seemed poor.
Service
7.0
The staff was polite and attentive, doing their best to address my issues. They sent someone promptly to check the smell and tried to accommodate with another room. However, the check-in experience was somewhat disorganized.
Location
9.0
The hotel's location is quite strategic in Central Jakarta. It’s within walking distance of malls and local eateries. This accessibility was a definite plus during my stay.
Dining
7.0
Breakfast options were decent with a mix of Indonesian and Western dishes, though I found them somewhat ordinary. The coffee was good, which helped start my mornings right.
Facilities
7.0
The hotel offers various facilities like room service and in-room massages. However, I felt that the overall quality of the rooms could be improved. Cleanliness was apparent, but the setup left something to be desired.
Francis
United States of America,
March
2025
6.4/10
I really enjoyed my stay at Erian Hotel. The location is fantastic, situated in Central Jakarta with easy access to restaurants, shopping, and attractions. The room was comfortable and clean, although mine didn’t have a window, which made it feel a bit stuffy. Overall, the hotel offers a great combination of price, comfort, and service, making it a solid choice.
Rooms
8.0
My room was cozy and clean, but lacked a window which made it feel a bit stuffy at times. The minimalist design worked well, and the bed was quite comfy. I appreciated that the hotel maximized the space effectively for comfort.
Service
9.0
The staff was friendly and responsive, always willing to help with any inquiries. From the front desk to the café, everyone made my stay smoother and more enjoyable.
Location
10.0
Erian Hotel is perfectly located near Sarinah and Bunderan HI, making it easy to explore Central Jakarta. It’s also just a short walk from several shopping malls like Grand Indonesia, which was super convenient.
Dining
8.0
Breakfast offered a decent selection of both Indonesian and Western dishes, which I found enjoyable. Plus, the 24-hour café was a nice touch, serving good food whenever I wanted.
Facilities
8.0
The hotel provides various amenities including in-room dining and an eco-friendly approach to toiletries, which I really appreciated. However, I did notice that some TV channels were occasionally unavailable.
Frank
United States of America,
March
2025
6.2/10
My stay at Erian Hotel was quite enjoyable overall. The location is super central, making it easy to explore Jakarta, and the rooms are comfortable and clean. However, I did encounter a few quirks, like my room being a bit stuffy since it had no window. Aside from that, the service was fantastic, and breakfast had plenty of options to choose from.
Rooms
8.0
The superior queen room I stayed in was spacious and very clean, with a comfy bed. I appreciated the modern decor, though I wish I had known about the window situation beforehand.
Service
9.0
The staff were consistently friendly and eager to help, which made a big difference in my experience. They were quick to provide extra pillows and a hairdryer when I requested them.
Location
10.0
The hotel is in a prime location in Central Jakarta, close to the Grand Indonesia mall and other shopping spots. I could easily walk to nearby cafes and restaurants.
Dining
9.0
Breakfast was a buffet with a good range of Indonesian and Western dishes, all of which tasted great. I particularly enjoyed the rice porridge and local cakes.
Facilities
8.0
The hotel offers a variety of facilities like room service and in-room massage, enhancing the convenience of my stay. It was also handy to have free wifi that worked well during my time there.
Gary
United States of America,
December
2024
7.0/10
I had a lovely weekend getaway at Erian Hotel, which just opened recently. The location is fantastic, making it easy to access central Jakarta. The deluxe room was spacious and comfortable, but the layout was a bit unusual with the sink near the bed. Overall, the service was excellent, and I truly enjoyed the breakfast options available.
Rooms
8.0
The deluxe room was quite spacious with a separate closet and shower. The air conditioner worked perfectly, and the bed was comfy. However, the layout was a bit complicated with the sink placed outside the shower area.
Service
10.0
The staff were very polite and attentive, quickly providing extra items like a hair dryer and pillows when I requested them. I felt welcomed throughout my stay.
Location
9.0
Erian Hotel is strategically located in the Wahid Hasyim Menteng area, just a 10-minute walk to the public transport stations. It’s close to shops, cafes, and restaurants, which was very convenient.
Dining
8.0
The breakfast buffet had a decent selection of local dishes and pastries. It was satisfying enough, though they could offer more variety in traditional Indonesian foods.
Facilities
8.0
The hotel offers a range of facilities like room service and dry cleaning. However, there were issues with room service responsiveness during my stay.
Harry
United States of America,
November
2024
5.8/10
I had a pleasant stay at the Erian Hotel in Jakarta. The location is fantastic, surrounded by plenty of food options, though the room could've been a bit larger and brighter. The staff were incredibly welcoming and helpful, and I appreciated the clean and comfortable amenities in my room. However, the breakfast was disappointing as it lacked flavor and variety.
Rooms
8.0
My room was clean and comfortable, though a bit small and dark. The shower area was spacious with a rain shower, which I enjoyed. I appreciated all the in-room amenities, but a fridge would have been a nice addition.
Service
9.0
The staff were kind and friendly, always quick to respond. They helped me with my check-in and even provided a discount for dining, which was a lovely surprise.
Location
9.0
Located in the heart of Central Jakarta, I found it easy to explore food streets and local cafes without any hassle. The proximity to places like Istiqlal Mosque was definitely a plus.
Dining
7.0
The dining options at the hotel were fulfilling, but I found the breakfast options quite ordinary and lacking in taste on some occasions. The a la carte menu had some decent items, but I wished for more variety, especially for vegetarians.
Facilities
8.0
I appreciated the reliable Wi-Fi and room service, which made my stay convenient. However, the lack of a fridge in the room was a downside.
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